There Is More Than One Way To Reach Tech Support! Here's a scenario most people can identify with: You want (or need) to contact tech support but you don't want to wait on the phone during busy times when there is a hold time. We understand, we don't like to wait either, unfortunately it is sometimes a reality. If your problem is not preventing you from getting connected to the Internet, here are a few alternative ways to contact us for assistance that won't leave you frustrated and tied to the phone: Live Chat If you can still get online, open your web browser to http://www.gobrainstorm.net Click on the Live Support ONLINE image to 'text chat' live with a customer service or technical support agent. Our Website In your web browser, go to http://www.gobrainstorm.net Click on the Brainstorm Home button. From the drop down menu select Troubleshooting. Here you can browse our library of Frequently Asked Questions. Most of our FAQs were created from actual customer questions. There is a good chance that you may find the answer you need right here. Support Trouble Ticket If you have email connectivity, you can submit a trouble ticket directly to our support staff as easily as sending an email. From your regular email program just compose a new message addressed to support@gobrainstorm.net . In the email just tell what the issue is and then send it. Your email will automatically go into our trouble ticket system and send you back a tracking number so that you can monitor it's progress. We strive to answer and resolve all trouble ticket issues within 30 min to an hour. We all have better things to do with our time than waiting on hold to speak with someone. Of course some issues may prevent you from having any Internet access at all, in which case calling or stopping by the office may be the only way to reach us. For all other situations, we hope that some of these alternative options will work for you in getting your concerns resolved as quickly as possible. As always, thank you as we continue striving for new ways to improve your Internet experience. Your Brainstorm Internet Team

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