I. Logging in to your Barracuda Account
II. Managing your Quarantine Inbox
III. Whitelist/Blacklist
IV. Quarantine Settings
V. Spam Settings
VI. Barracuda Spam Firewall F.A.Q

I. Logging in to your Barracuda Account
The login to your Barracuda account is located here. If you have forgotten or don’t remember your password for this account you can get a new one sent to you. Simply enter your email address in the Username box and then click on “Create New Password.” The system will email you a password. If you already know your password just enter it and click Login.

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II. Managing your Quarantine Inbox. Once you are logged in you will be taken to your Quarantine Inbox which holds messages that are suspected as spam. From this screen you can check the box next to a specific message and then choose Deliver, Whitelist or Delete to perform the corresponding action on that message. Deliver sends the message to your Inbox without whitelisting the sender. Note: the system will automatically delete messages more than 14 days old that are still in the Quarantine so that you don't have to remember to do it manually.

Managing the Quarantine Inbox in two different ways:

Using the Actions Column: There are three actions that you can take on each message:
1) Deliver— delivers the message to your inbox
2) Whitelist—puts this email address in your whitelist to allows allow messages from this sender to go through
3) Delete— Deletes the message from your Quarantine Inbox (Note: this is not necessary due to automatic purging)

Using the Buttons: To use the buttons first select certain messages or check the box above to select all of the messages. Then click the appropriate button.

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III. Whitelist/Blacklist. In addition to the whitelist from the Quarantine Inbox, you can whitelist and blacklist from Preferences page. Log into the Quarantine Inbox, then click Preferences, then Whitelist/Blacklist. From here you can type in addresses manually. Note: blacklisting is ineffective against spammers, but you can use it to block individuals.

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IV. Quarantine Settings. Log into the Barracuda control panel. Click on the Preferences tab, then click Quarantine Settings. This is where you can set the notification interval to Daily, Weekly, or Never.

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V. Spam Settings. Log into the Barracuda control panel. Click on the Preferences tab, then click Spam Settings. FIRST you must set Use System Defaults to "No" and click Save Changes. THEN you can set the Quarantine Score to a lower number (lower is MORE filtering, greater is less filtering. Note: We recommend you ONLY change the Quarantine Score and leave the Tag Score and Block Score at default (10 or DISABLED). DO NOT follow the "recommended" setting in the tips on the right side.